RETURN & REFUND
Return & Refund Policy- Malaysia
Received Wrong / Damage items?
You can choose one of the return options:
- Exchange your item for different style / design / colour / size. (Price will be changed according to your selected item).
- Full refund to your original payment.
- Replacement for a wrong or defective item sent.
For Malaysia:
There are two options to get Free shipping for return and refund:
- Received the wrong product(s) (e.g., wrong size, wrong colour, different product)
- Received a product with physical damage (e.g., dented, scratched, broken)
With the reason and prove, it’s will take 3 day to check on your request and respond to the case.
Create Return
Drop off the item at the courier point listed for free.
These are steps to request a return/refund.
Click “return” on your dashboard.
Titel: Request for refund / refund.
- Provide the reason for the refund request.
- Insert picture proof of your claim. (Item with tag)
- Describe the situation in detail to support your claim.
- Propose a solution you would like to receive, either to get a refund only or to return the item before receiving your refund.
- Insert the acceptable refund amount that you would like to request and submit.
- Once it is updated, click submit and it’s will be notified instantly regarding your refund request.
When your request is successful, you will receive Label Return through email.
What to do with the return label:
- Download and print the return label on a4 sheet of paper.
- Paste it onto your panel.
- Drop off your parcel at PosLaju branches nearest you.
*Items should be pack with a tag, same as you received.
Return Time Frame
With the reason and prove, it’s will take 3 day to check on your request and respond to the case.
Once the request is successful, we will be sent you an email with a return label. Return must be made within 3 days after you received an email.
Return and refund policy- International
We unable to proceed return or replacement for the item(s) you had received due the double cost of returning the products. We will refund your money after dispute process was successful. 20 % will be charge from your payment for cost of products. This regulation is applicable for countries here. This is rarely happened because we double check the item before we ship out from our warehouse.
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